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News Release Issued: Jan 14, 2019 (9:52am EST)

COX   NEW LOGO 2018
With the ongoing government shutdown, we don’t want our customers who are impacted to worry about losing their Cox services. If you’re an impacted federal employee and are unable to make a payment by your due date, log in to My Account on Cox.com or reach out to our customer service representatives through text, phone or chat for options.

Ask about Promise to Pay and Promise to Pay with Extension options which will limit late payment reminders or give you more time to pay without worrying about interruption to your Cox services.

To text a representative, type 54512 on your mobile phone or visit www.cox.com/chat for support any time. You can also call 1-800-234-3993 and press 1 to speak with a billing support representative Monday through Friday. Additionally, representatives are also available in our Cox retail stores. To find a retail location, visit www.cox.com/retail.

For online options, sign in to My Account and review the My Bill card. If you see the message, “Can’t pay today? Request help here,” click through to visit the Payment Arrangement Options page. There, you’ll see options to schedule a future payment beyond your current due date or request additional time to make a payment later. Follow the remaining two steps for either option to complete your payment arrangement online. If you do not see these options in My Account, please text, call or chat with us.

 

 

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