Thanks to the Siloam Springs Chamber of Commerce For

The Following Updates Regarding Healthcare In NWA

Below is a current coordinated detailed Coronavirus update regarding Healthcare in Northwest Arkansas with input from: Arkansas Children’s Northwest, Mercy, Northwest Health System, Washington Regional Medical Center UAMS Northwest, the Veterans HealthCare System of the Ozarks, and the NW Council. Also included in this email is up to date business information from the State Chamber of Commerce/AIA.


Health and Testing

If you have concerns that you might have COVID-19 or been exposed to it, UAMS Health has a HealthNow website where you can get free online screening:

The Arkansas Department of Health (ADH) is working with local, state and federal partners and has activated a call center to answer questions from health care providers and the public about the novel coronavirus. Learn more.

Call the Arkansas coronavirus hotlines:

§ For children (staffed by Arkansas Children’s Hospital): 1-800-743-3616.

§ For adults (staffed by UAMS): 1-800-632-4502.

Contact the Arkansas Department of Health at 1-800-803-7847.

If you are a Medicare Beneficiary, consider using Telemedicine services. For more information, click HERE. For a FAQ on how to utilize telemedicine, click HERE

The CDC offers information on how Coronavirus Disease 2019 (COVID-19) spreads, symptoms, prevention and treatment, and what to do if you are sick, and frequently asked questions, including printable fliers. About Coronavirus Disease 2019 (COVID-19)

State News

As of March 19, Arkansas has reported 37 total known cases of COVID-19, the disease caused by the coronavirus, according to Arkansas Governor Asa Hutchinson. Hutchinson also said that all schools in Arkansas will close on-site instruction until March 30 to prevent the spread of COVID-19. Hutchinson previously declared a public-health emergency in Arkansas. The state will soon be receiving $6.2 million in emergency funding for virus response recently approved by Congress.

March 18 Updates on the State Level for Business Assistance with COVID-19:

The Arkansas Community Foundation has established a statewide COVID-19 Relief Fund. Contributions to the fund will provide rapid-response grants to nonprofit organizations working on the front lines:

Arkansas Supreme Court response to COVID-19:

Here’s a link to detailed information about the status of courts across the state:

Federal News

The White House is seeking a stimulus package worth more than $1 trillion, including direct payments to Americans: 

Due to the ongoing COVID-19 outbreak, the Internal Revenue Service (IRS) is granting a 90-day delay past the traditional April 15th deadline to everyone who owes money to the IRS. Individuals can defer up to $1 million without any penalties or interest, and businesses can do the same for up to $10 million. To learn more, click HERE.

All local Arkansas Social Security Offices are now closed to the public for in-person services. If you need to contact your local social security office, secure online services are available at or you can call your local office. If you are not sure which Social Security office to call, you can find out here:

Small Business Assistance

SBA Disaster Recovery Loans – The Federal Government has authorized $50 billion in disaster recovery loan funding to be administered by the US Small Business Administration. Has your business been affected by COVID-19? For the governor to activate and access the program funding so loans can be offered, we need your input on this survey so we know how many businesses need support. Access the survey here –>

The U.S. SBA has also provided an Economic Injury Worksheet for impacted businesses and private non-profits to fill out: . Completed forms should be returned to the Arkansas Division of Emergency Management at This email address is being protected from spambots. You need JavaScript enabled to view it..

U.S. SBA Disaster Assistance Website Page here. SBA COVID-19 small business resource page here:


An Employer’s Guide: Ten Considerations to Support Your Workforce: 

COVID-19 and Paid Leave: Three Scenarios to Plan For:

Worker’s Compensation/Safety/Insurance

The Workers Compensation Impacts of 2019 Coronavirus:

Coronavirus in the Workplace: Health, Safety and Insurance Considerations:

Banking/Financial Resources

Arkansas banks are open, but will be delivering a larger number of products and services through their mobile and digital channels:

The Arkansas Bankers Association has a web page that is devoted to banking resources and guidance for COVID-19:

Employer Resources

Arkansas State Chamber member Dover Dixon Horne PLLC Attorneys at Law has developed an article titled “Employers and Coronavirus,” which provides guidance for businesses on COVID-19:

The U.S. Chamber of Commerce recently issued the document “Guidance for Employers To Plan and Respond to Coronavirus (COVID 19)” here.

§ U.S. Chamber Coronavirus Resource Website

§ U.S. Chamber Disaster Help Desk 

§ Resources to Help Your Small Business Survive

The NAM is in contact with federal officials who are overseeing the response to the coronavirus and they are working to share additional available information: National Association of Manufacturers: Coronavirus Resources

The NAM also recently released a document titled “COVID-19 Policy Action Plan Recommendations” to help manufacturers during the coronavirus crisis:

The CDC provides interim guidance to help prevents workplace exposures to acute respiratory illnesses in non-healthcare settings: Communicate with Employees (CDC)

With Coronavirus dominating the news, now is a good time to communicate with your employees. Let your employees know you are monitoring the situation and share best practices for prevention and treatment.

The Occupational Safety and Health Administration (OSHA) developed this pandemic influenza planning guidance based upon traditional infection control and industrial hygiene practices. It is important to note that this guidance is intended for planning purposes and is not specific to a particular viral strain: Guidance on Preparing Workplaces for an Influenza Pandemic (OSHA)

Planning for pandemic influenza is critical. To assist you in your efforts, the Department of Health and Human Services (HHS) and the Centers for Disease Control and Prevention (CDC) have developed this checklist for large businesses. It identifies important, specific activities large businesses can do now to prepare, many of which will also help you in other emergencies: Business Pandemic Influenza Planning Checklist (HHS & CDC)

This technical assistance document provides information about Titles I and V of the Americans with Disabilities Act (ADA) and pandemic planning in the workplace. It identifies established ADA principles that are relevant to questions frequently asked about workplace pandemic planning: Legal Guidance on Workplace Pandemic Planning (EEOC)

The United States Government has created this guide to help U.S. businesses with overseas operations prepare and implement pandemic business continuity: Pandemic Preparedness Planning for U.S. Businesses with Overseas Operations (CDC)

This is a sample of pandemic threat condition levels that could be implemented at your business: Sample Pandemic Threat Condition Levels

Questions to ask during an outbreak, questions to ask once an outbreak becomes a pandemic, and which actions your crisis management team should perform regularly afterward to stay prepared: Sample Pandemic Preparation Questions

Monitoring the Situation

This is an emerging, rapidly evolving situation and CDC will provide updated information as it becomes available, in addition to updated guidance: Situation Summary (CDC)

Johns Hopkins University & Medicine Coronavirus Resource Center has a real-time map that tracks Coronavirus COVID-19 cases around the world:

The CDC provides a page with current travel warnings, alerts and watches, as well as destination with risk of community spread: Travel > Coronavirus Disease 2019 Information for Travel (CDC)

Additional Resources

Information and guidance from WHO regarding the current outbreak of coronavirus disease, including daily updates: World Health Organization: Coronavirus disease (COVID-19) outbreak

Video from WHO explaining what’s currently known about the virus: World Health Organization: Video Explainer

This page will be updated with new and relevant resources as they become available. If you have information that you would like to share with the Arkansas business community regarding Coronavirus Disease 2019 (COVID-19), please e-mail us.

(March 18, 2020)


A message to the Northwest Arkansas community from your regional healthcare providers: Arkansas Children’s Northwest, Mercy, Northwest Health System, Washington Regional Medical Center UAMS Northwest and the Veterans HealthCare System of the Ozarks.  


Our regional healthcare providers and state agencies are working together to ensure the health and safety of our community. 


Together, we are taking proactive and preventive measures to address the influx of the Coronavirus (COVID-19) in our country and state. We are working closely with the Governor, the Arkansas Department of Health (ADH), Centers for Disease Control and Prevention (CDC), municipal authorities, Northwest Arkansas Council, the U.S. Congress and area employers to maximize our resources and to provide the best care to those that may be impacted by COVID-19.  


The health and safety of our patients, co-workers, providers and community is our top priority. With confirmation of the first COVID-19 case in Northwest Arkansas, we must all work together to stop the spread of this virus. The situation is evolving, and we will do our best to keep our community informed. 


What our community needs to know about COVID-19: 


• COVID-19 symptoms include: Fever, Cough, Shortness of Breath. 


• If you are concerned about your symptoms: 


CALL US FIRST! We are all receiving questions from concerned citizens. Some of those concerned have been showing up at our hospitals and clinics. We ask that people not do that. Please call us so we can screen you on the phone to determine next steps. 


NOTE: If you are concerned for your child’s health, please call the 24/7 Pediatric Hotline at 1-800-743-3616 for a pediatric COVID-19 screen. 


WHY? The best way to protect our patients, staff and visitors is to practice consistency. 


• Please practice social distancing by staying 6 feet away from others. 


• Many area hospitals and clinics are temperature screening all individuals entering those facilities. Many of us are screening our own co-workers, nurses and physicians as they go to work each day. 


  • We are limiting the number of visitors that can come into the hospital. When you enter our clinics many of us are checking in patients but then ask that they wait in their vehicle. Once ready to see them for their appointment, they will be texted to enter the facility. This helps prevent congregating in our reception areas. 


• We apologize that this may be an inconvenience, but we are doing things we believe are necessary to protect you. We are trying to protect the patients we already have in our facilities. AND we are trying to protect our healthcare workers that are very vulnerable right now. Not knowing if people coming into our facilities have the coronavirus or not, could be harmful to our healthcare workers. If they become ill and must be quarantined, then we will have a much more difficult situation. Practicing your social responsibility allows us to do the best job in taking care of you. 


Screening and Testing: 


Screening: A COVID-19 Screening confirms if you have COVID-19 symptoms: fever, cough and shortness of breath. Temperature check, listen to lungs, etc. 


Testing: A provider will determine if a test is recommended or required. It is a swab test that is inserted through the nose that will capture cells in the nasopharyngeal region. The sample currently is sent to a lab to determine if positive or negative. Test results currently take 3-4 days.  


Test Kit: With the limited number of Coronavirus testing kits available in the community, we are only testing people who meet the Arkansas Department of Health guidelines and criteria as follows: 

• Symptoms of an upper respiratory infection (fever, cough, shortness of breath) that has not previously been diagnosed by a healthcare provider as another illness, such as flu or strep, AND at least one of the following: • Are age 65 or older OR • have a chronic health condition, such as heart disease, diabetes, lung disease, or immunodeficiency OR • Have had contact with someone who has had a positive Coronavirus test OR • Are a healthcare worker

We can’t emphasize enough the criteria regarding testing. We ask that employers and organizations NOT send people to clinics or healthcare facilities for “testing”. Again, there is a limited number of Coronavirus testing kits available. We are only testing people who meet the above guidelines. 



  Who to call? Here are your current resources: 


• Arkansas Department of Health Call Center: ADH has activated a call center to answer questions from healthcare providers and the public. o 1-800-803-7847 (8a.m – 4: 30p.m) o 501-661-2136 (after hours) 

 • Arkansas Children’s: If your child is exhibiting symptoms of COVID-19 or any health concerns call to speak with a pediatric nurse 24 hours a day, seven days a week. o 1-800-743-3616 (24 hrs / 7 days a week) 



• Community Clinic: The following four clinic locations are screening. • Community Clinic Siloam Springs 500 S Mt Olive Siloam Springs, AR 72761 • Community Clinic Rogers Medical 1233 W Poplar St Rogers, AR 72756 • Elmdale Elementary School-Based Health Center 420 N. West End St Springdale, AR 72764 • Prairie Grove Elementary School-Based Health Center 801 Viney Grove Rd Prairie Grove, AR 72753 o Call 479-751-7417 to make an appointment o Monday – Friday 8am - 12pm & 1pm - 5pm 

 • COVID-19 UAMS Hotline: UAMS has set up a coronavirus hotline for people who have questions or feel they may have symptoms. o 1-800-632-4502

 • Mercy NWA COVID-19 Evaluation Site Opens this Friday, March 20th: An evaluation site exclusively for patients who have a fever of at least 100.4 degrees and respiratory symptoms including cough or shortness of breath and either have traveled to a high-risk area or have had contact with a known patient. Anyone seeking a test must call Mercy’s Coronavirus Evaluation Site line. Those not pre-screened will be turned away. o Monday - Friday 8am-3pm o Saturday-Sunday 8am-12pm o (number to be confirmed – will follow up with separate press release)  


  • Northwest Medical Plaza Bentonville COVIR-19 Screening and Testing o 601 Southwest Regional Airport Blvd. Bentonville, AR. 72713 o 479-306-7507

 • Northwest Health Plaza Eastside COVIR-19 Screening and Testing o 2158 Butterfield Coach Rd. Suite 100 Springdale, AR 72764 o 479-306-7507

 • ONLINE SCREENING: UAMS HealthNow is available for free COVID-19 screenings. This service is available 24 hours a day, 7 days a week to patients of all ages across the state of Arkansas and is accessible from a smart phone, tablet, laptop or computer with video capabilities. o 

 • Washington Regional Hotline: An established hotline to determine if further evaluation or testing is warranted. 7 days a week from 8 a.m. – 8p.m. o 479-463-2055

 • Washington Regional Coronavirus Screening Clinic Fayetteville o 3318 N. North Hills Boulevard, Fayetteville o Open 7 days a week 10a.m. – 10p.m. 

 • Washington Regional Eureka Springs Family Clinic: Drive-thru screening area. As patients enter the parking lot, they will be screened for symptoms of the Coronavirus. o 146 Passion Play Road, Suite A, Eureka Springs o Monday - Friday 8 a.m. – 4:30 p.m.

 • Veterans enrolled in VA health care: For veterans who are concerned they may have symptoms of COVID-19, flu or cold, contact the VA at 800-691-8387 before going to scheduled appointments. Clinical staff are available to provide 24/7 virtual care and support, including nurse advice and triage. This service is available at no cost to Veterans enrolled for VA health care. o 800-691-8387



This is a coordinated effort of your Northwest Arkansas Health Systems and the State of Arkansas.

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